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FREE SHIPPING ON ORDERS OVER 100€

DELIVERY AND PURCHASE

BUY

Purchase age

In the event that a minor will use this Website and place an order, it will be understood that he has done so under the supervision and consent of his parents or guardians. The User declares that he is of legal age and has the necessary legal capacity to contract the services offered on the Website. Both the access to the Page, and the use thereof by the User, as well as the products offered and accessible through it, are subject to the applicable legislation, as well as to the principles of good faith and lawful use by the parties. of the User who will be entirely responsible for said access and correct use.


Credit card

Pay with your card comfortably and safely. If you select this form of payment you will directly access our secure payment gateway installed with "SANTANDER", one of the safest and most advanced card payment gateways in the market. We accept credit or debit cards (Visa, MasterCard). This form of payment has no surcharge on your purchases, it is fast, convenient and safe, so we recommend this form of payment.


PayPal

Secure payment solution that allows buyers and businesses to send and receive money online. To use this form of payment, you need to have a PayPal account created. If you do not have a PayPal account, you can create it by accessing www.paypal.com

SHIPPING

Where can I receive my order?

You can receive your order at the address you indicate, your address, work, etc.

Can the delivery country be different from the purchase country?

The country of delivery always has to match the country of purchase.

How soon will I get my order?

Delivery times vary according to destination, but UPS guarantees a shipment of 2 to 4 business days.

How much do I have to pay for shipping?

Depending on the destination, the store itself calculates the shipping price.

Can I track the status of my order?

Yes, through "My account" in "Orders placed" you can see the status of your order.

What is the process of home delivery?

Once we have verified your order, we will send you an email to confirm the departure of the order from the warehouse along with the UPS tracking number.

RETURNS

What is the deadline to make a return?

The deadline for any return is 14 days from the receipt of the order.

Do I have to pay something for my return?

The delivery of the return to our warehouse is at the customer's expense, unless the order arrives defective, in which case we will take care of the postage. To manage a return, get in touch info@kaishi-lamps.com

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?

After approving the return (the items have to be in perfect condition) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment to the credit card always depends on your bank.

How should I do if the amount of my refund is incorrect?

By contacting our customer service department info@kaishi-lamps.com, we will solve the problem as soon as possible. KAISHI LIGHTING SL reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received.