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FREE SHIPPING ON ORDERS OVER 100€ ONLY SPAIN

F.A.Q.

What forms of payment are available?

On our website, for your maximum convenience, you have 2 forms of payment. Credit card and PayPal.

What happens to your registration data?

In order to make purchases in our online store, you must register your personal information and choose a password for your customer account. Your registration data and also those relating to the form of payment, will be recorded on our secure servers, and will be used only to process the orders you make, as well as to send you information and offers that may be of interest. At any time you can modify your registration data, or request a password reminder if you forget it. Also inform you that KAISHI LIGHTING SL complies with all the provisions of the Official Data Protection Law, guaranteeing at all times the privacy and security of your data.

Do I need to register to buy?

Yes, it is necessary to register on our website in order to complete a purchase. The registration has benefits for you such as being able to consult your history of orders placed, receive if you wish, exclusive offers and promotions and also benefit from discounts and promotional actions that we make in our online lighting store. Your registration data will be stored on our secure servers, and will be used only for the processing of your order and to communicate with you if necessary.

Are taxes included?

Yes, all the prices of the products that you can buy in our online store, include the Value Added Tax (VAT).

Are international shipments made?

Yes. Currently our online store covers Spain Peninsular, the Balearic Islands and Europe. In case you require an international shipment to a country that is not on the list, please contact us by sending an email through our contact page or by sending an email to info@kaishi-lamps.com

Delivery and delivery times

Delivery times for orders on our website may vary from 2 to 3 business days, provided there is stock. All our shipments are made with UPS.

Product with defect

In KAISHI LIGHTING SL we only sell products in perfect condition. Never accept the delivery of a package that appears to be defective or broken. In case you accept the delivery and later you detect that there is a broken product or a defect in the factory, please contact us through info@kaishi-lamps.com as soon as possible.

Incorrect order

If you receive a different product from the one you bought, or you detect an error in the order, please inform us as soon as possible to the address info@kaishi-lamps.com

Order tracking

Once your order leaves our stores, you will receive the tracking number to be able to check your status at all times. You can follow the order through the UPS platform. Any questions you can contact us through info@kaishi-lamps.com

Order confirmation

Once your order is finished, you will receive an email with all the information of it where you can review all your data and the products purchased. In addition, once your order leaves our stores, you will receive another email notifying you.

What happens if an article says "No Stock"?

The majority of depleted stocks are periodically replenished.