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What forms of payment are available?
On our website, for your maximum convenience, you have 2 forms of payment. Credit card and PayPal.
What happens to your registration data?
In order to make purchases in our online store, you must register your personal data and choose a password for your customer account. Your registration data and also those referring to the payment method, will be recorded on our secure servers, and will be used only to process the orders you make, as well as to send you information and offers that may be of interest to you. At any time you can modify your registration data, or request a password reminder if you forget it. Also inform you that KAISHI LIGHTING SL complies with everything established by the Official Data Protection Law, guaranteeing the privacy and security of your data at all times.
Do I need to register to buy?
Yes, it is necessary to register on our website in order to complete a purchase. Registration has benefits for you such as being able to consult your history of orders placed, receive, if you wish, exclusive offers and promotions and also benefit from discounts and promotional actions that we carry out in our online lighting store. Your registration data will be stored on our secure servers, and will be used only to process your order and to communicate with you if necessary.
Are taxes included?
Yes, all the prices of the products that you can buy in our online store include Value Added Tax (VAT).
Do you ship internationally?
Yes. Currently our online store covers Peninsular Spain, the Balearic Islands and Europe. In case you require an international shipment to a country that is not on the list, please contact us by sending an email through our contact page or by sending an email to info@kaishi-lamps.com
Shipping and delivery times
Delivery times for orders on our website can vary from 2 to 3 working days, as long as there is stock. All our shipments are made with GLS.
Defective product
At KAISHI LIGHTING SL we only sell products in perfect condition. Never accept delivery of a package that appears to be defective or broken. In the event that you accept the delivery and later detect that there is a broken product or a factory defect, please contact us through info@kaishi-lamps.com as soon as possible.
Wrong order
If you receive a different product from the one you had purchased, or detect any error in the order, please notify us as soon as possible to the address info@kaishi-lamps.com
Order tracking
Once your order leaves our warehouse, you will receive its tracking number to be able to check its status at all times. You can track the order through the GLS platform. Any questions you can contact us through info@kaishi-lamps.com
Order confirmation
Once your order is finished, you will receive an email with all the information about it where you can review all your data and the products purchased. Also, once your order leaves our warehouses, you will receive another email notifying you.
What happens if an item indicates “Out of Stock”?
Most out-of-stocks are replenished periodically.