PURCHASE

Purchase age

In the event that a minor uses this Page and places an order, it will be understood that they have done so under the supervision and consent of their parents or guardians. The User declares that he is of legal age and has the necessary legal capacity to contract the services offered on the Page. Both access to the Page and the use thereof by the User, as well as the products offered and accessible through it, are subject to the applicable legislation, as well as to the principles of good faith and lawful use by the User. of the User who will be entirely responsible for said access and correct use.


Credit card

Pay with your card comfortably and safely. If you select this payment method you will directly access our secure payment gateway installed with "SANTANDER", one of the most secure and advanced card payment gateways on the market. We accept credit or debit cards (Visa, MasterCard). This form of payment does not have any surcharge on your purchases, it is fast, comfortable and safe, therefore we recommend this form of payment.


PayPal

Secure payment solution that allows buyers and businesses to send and receive money online. To use this payment method, you need to have created a PayPal account. If you do not have a PayPal account you can create one by accessing www.paypal.com

SHIPPING

Where I can get my order?
You can receive your order at the address you indicate, your home, work, etc.
Can the delivery country be different from the purchase country?
The country of delivery must always coincide with the country of purchase
How long will it take for my order to arrive?
Delivery times will vary according to destination, but UPS guarantees a shipment of 2 to 4 business days.
How much do I have to pay for shipping costs?
Depending on the destination, the store itself calculates the shipping price.
Can I track the status of my order?
Yes, through "My account" in "Orders placed" you can see the status of your order.
What is the home delivery process?
Once we have verified your order, we will send you an email to confirm its departure from the warehouse along with the UPS tracking number.

RETURNS

What is the deadline to make a return?
The deadline for any return is 14 days from receipt of the order.
Do I have to pay anything for my return?
The shipment of the return to our warehouse is at the customer's expense, unless the order arrives defective, in which case we will bear the postage. To manage a return, contact info@kaishi-lamps.com
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way in which you made your purchase.
When will I receive my refund?
After approving the return (items must be in perfect condition) you will receive a confirmation email indicating that the amount will be credited to your account in a few days. Remember that the payment to the credit card always depends on your bank.
How should I do if the amount of my refund is incorrect?
By contacting our customer service department info@kaishi-lamps.com, we will solve the problem as soon as possible. KAISHI LIGHTING SL reserves the right to reject returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received.